Salad and Go App Gift Card, Rewards, and Refund Issues After Store Closures: What to Do Now

Salad and Go is closing locations across multiple states. If you have unused gift card balance, unredeemed rewards points, a pending mobile order, or a frozen app — here's what's actually happening, how to get your money back, and what to do if the app stopped working after your local store closed.

Symptoms That Bring You Here

• Gift card balance shows in the app but you can't find an open location nearby
• Rewards points disappeared or are no longer redeemable
• App won't load, crashes on launch, or shows "no locations available"
• You placed a mobile order and were charged but the store closed before fulfillment
• You want a refund for an unused gift card but don't know the process

What's Actually Happening

When a restaurant chain closes locations, gift cards and loyalty rewards enter a legally murky period. In most states, companies are required to honor gift card balances for a period after closure — but the process to redeem them changes. Here's the current situation and what you can do for each issue.

Step 1: Check Your Gift Card Balance Before Doing Anything Else

1. Open the Salad and Go app → tap your profile icon → Gift Cards. Note your exact current balance.
2. If the app won't load: go to saladandgo.com on a browser → log in → check your account balance there.
3. Screenshot your balance immediately — this creates a dated record that's useful if you need to file for a refund later.
4. If you have a physical gift card: write down the card number and PIN on the back — you'll need these for the refund process.

Step 2: Find the Nearest Open Location (Before Requesting a Refund)

Not all Salad and Go locations are closing — the closures are concentrated in specific markets. Check for open locations first:

1. Go to saladandgo.com/locations — this map shows currently open locations.
2. In the app: tap Order → Find a Location and increase the search radius to 50 miles.
3. If you're within driving distance of an open location, gift cards and rewards points are still redeemable there in the normal way.

Step 3: Request a Gift Card Refund (If No Open Locations Are Accessible)

If there are no open locations you can reasonably access:

1. Contact Salad and Go's customer support directly:
   • In-app: tap Help → Contact Us → Gift Card / Account Issue.
   • Email: support@saladandgo.com — include your account email, gift card number, and current balance screenshot.
   • Website: saladandgo.com/contact — submit a form with "Gift Card Refund" as the subject.
2. In your message, state: your gift card balance, that there are no open locations within a reasonable distance, and that you are requesting a refund to your original payment method or a check.
3. Response time: Expect 3–7 business days. During closure periods, support volume is high — follow up after 7 days if you haven't heard back.

If you paid with a credit card and aren't getting a response:

If Salad and Go doesn't respond within 14 days of your refund request, contact your credit card issuer and file a dispute for the gift card purchase amount. Provide your email to Salad and Go support as evidence of the refund attempt. Most credit card companies will process the chargeback within 5–10 business days.

Step 4: Recover Rewards Points or Expired Credits

1. Open the app → tap Rewards → note your current points balance and expiration date.
2. Rewards points that expired during the closure period may be recoverable — contact support and explain that the expiration occurred because your local location closed.
3. In your support request: include your account email, the points balance that expired, and the date your nearest location closed. Include a screenshot of the closed location from the app if possible.
4. Companies are not legally required to extend rewards points, but many will in closure situations — it's worth requesting.

Step 5: Fix App Issues After Location Closure

App crashes or shows "no locations" error:

The Salad and Go app may behave erratically if your saved "favorite location" or "default location" is now closed. The app sometimes loops on a closed location instead of showing alternatives.

1. iPhone: Delete and reinstall the app — your account data is server-side and will reload after sign-in.
2. Android: Settings → Apps → Salad and Go → Storage → Clear Cache → reopen the app.
3. After reopening: go to Settings → Saved Locations → remove any closed location as your default.
4. If the app still only shows your closed location: log out → log back in → the app should refresh its location database.

Mobile order charged but not fulfilled:

1. Check your order status in the app: Order History → find the order → check status.
2. If the status shows "Completed" but you never received the order: contact support immediately via support@saladandgo.com with your order number and charge amount.
3. If more than 5 business days have passed with no response: dispute the charge directly with your bank or credit card issuer — provide your order confirmation and the charge amount as documentation.

Reoccurrence Prevention for Future Restaurant Apps

• Don't load large balances onto restaurant gift cards — keep balances under $25 to limit exposure if a chain closes unexpectedly.
• Redeem rewards points frequently — points are an unsecured liability of the restaurant, not cash. High points balances are the hardest thing to recover when a restaurant closes.
• Pay with a credit card when buying gift cards — credit card chargebacks are your best fallback if a company stops responding to refund requests.
• Screenshot your balance monthly for any restaurant app where you have a significant balance — dated screenshots are the strongest documentation for disputes.

Bottom Line

If Salad and Go closed your nearest location: check for open locations within 50 miles first (gift cards work normally at open stores), then screenshot your balance immediately to document it. For refunds on unused gift cards, contact support at support@saladandgo.com with your card number and balance screenshot — if no response within 14 days, dispute the original purchase with your credit card issuer. App crashes after closure are almost always fixed by clearing the cache (Android) or reinstalling (iPhone) and removing the closed location as your default. Act within 30 days — gift card refund processes become harder to pursue the longer you wait.

Having trouble with a specific step or getting a non-responsive support team? Drop the details in the comments and we'll help you figure out the best next move.